As a Representative in Customer Service specializing in Live Chat Support, you’ll provide immediate, effective assistance to customers in real-time. Your role is critical in delivering timely solutions, information, and support for our products and services, directly impacting customer satisfaction and loyalty.
This position demands excellent written communication skills, a patient and positive demeanor, and the ability to quickly navigate digital platforms. Ideal for individuals passionate about customer service and looking for an opportunity to make a difference with every chat interaction.
What you will be doing: As a social media chat agent you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Skills/background needed: These are entry-level social media jobs, so full training is provided, and you do not need to have done any paid social media work before.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries on social media channels
- Resolve consumer questions, provide support, and address product reviews
- Utilize internal platforms and resources for effective customer service
- Follow established protocols and guidelines
- Maintain high-performance standards
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Location: Remote work online (United States preferred).
Customer Support Chat Agents are in huge demand worldwide right now. If you can start right away please apply below.