As a Product Support Representative, you’ll become an expert in our products, providing customers with in-depth support and guidance via chat. Your role is to ensure customers can fully utilize and enjoy our products by resolving issues, answering questions, and providing tips and best practices.
This position requires a deep understanding of our product range, excellent problem-solving skills, and the ability to communicate complex information in a clear and accessible manner. Ideal for tech-savvy individuals passionate about product knowledge and customer support.
What you will be doing: As a social media chat agent you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Skills/background needed: These are entry-level social media jobs, so full training is provided, and you do not need to have done any paid social media work before.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries on social media channels
- Resolve consumer questions, provide support, and address product reviews
- Utilize internal platforms and resources for effective customer service
- Follow established protocols and guidelines
- Maintain high-performance standards
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Location: Remote work online (United States preferred).
Customer Support Chat Agents are in huge demand worldwide right now. If you can start right away please apply below.