Join today as an Aetna Work From Home Customer Service Representative and become an integral part of our commitment to providing outstanding support to our valued members. In this crucial role, you’ll be the primary point of contact for customers, addressing their inquiries, resolving any issues, and ensuring a seamless and positive experience—all from the comfort of your own home.
What you will be doing: As a vital member of the support team, you’ll engage with customers through email, and live chat. You’ll offer empathetic support, resolve problems efficiently, and provide detailed information about Aetna’s products and services to aid customers in making informed decisions.
Skills/background needed: This entry-level position is open to individuals with exceptional communication skills, a knack for problem-solving, and a customer-centric approach. Comprehensive training is provided, ensuring you’re well-prepared to meet the needs of Aetna’s members.
Your Responsibilities:
- Deliver high-quality service to customers through phone, email, and chat, embodying empathy and professionalism in every interaction.
- Identify and resolve customer issues, aiming for swift and accurate solutions that enhance satisfaction.
- Educate customers about Aetna’s offerings, assisting them in navigating their choices and benefits.
- Maintain accurate records of customer interactions, ensuring a reliable reference for future transactions.
Rate: $35 per hour
Requirements:
- Strong verbal and written communication skills.
- A disposition of empathy and patience in customer interactions.
- Analytical abilities to identify issues and implement effective solutions.
- Comfort with technology and navigating various software applications.
- A quiet, dedicated home workspace with a reliable internet connection.
Location: Remote work online (United States preferred).
Customer Service Chat Agents are in high demand globally, so if you’re ready for an immediate start, we encourage you to apply now.