Embark on a role as a Customer Experience Coordinator, where you will orchestrate the customer service strategy across all touchpoints. This role involves analyzing customer feedback, coordinating with various departments to ensure a consistent and positive customer experience, and implementing initiatives that enhance satisfaction and loyalty.
With a focus on chat support and digital communication, you’ll lead efforts to streamline processes, introduce innovative solutions, and measure the impact of changes on customer perceptions. Ideal for strategic thinkers with a passion for customer advocacy and a talent for cross-functional collaboration.
What you will be doing: As a social media chat agent you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Skills/background needed: These are entry-level social media jobs, so full training is provided, and you do not need to have done any paid social media work before.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries on social media channels
- Resolve consumer questions, provide support, and address product reviews
- Utilize internal platforms and resources for effective customer service
- Follow established protocols and guidelines
- Maintain high-performance standards
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Location: Remote work online (United States preferred).
Customer Support Chat Agents are in huge demand worldwide right now. If you can start right away please apply below.