As a Customer Support Analyst, delve into customer queries, analyze issues, and provide effective solutions through chat support. Your role is crucial in enhancing customer satisfaction and improving our support processes. Ideal for analytical minds with excellent communication skills, you’ll be at the forefront of delivering top-notch customer service.
What you will be doing: As a social media chat agent, you will be paid to assist businesses in answering live chat messages on their social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Skills/background needed: These are entry level social media jobs, so full training is provided, and you do not need to have done any paid social media work before.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries on social media channels
- Resolve consumer questions, provide support, and address product reviews
- Utilize internal platforms and resources for effective customer service
- Follow established protocols and guidelines
- Maintain high-performance standards
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Location: Remote work online (United States preferred).
Social Media Chat Agents are in huge demand worldwide right now. If you can start right away please apply below.