Embark on an exciting career path with DHL as an Entry-Level Chat Agent, offering you the unique opportunity to work remotely and engage with customers from the comfort of your own home. This position is perfect for individuals with a flair for communication and a passion for delivering exceptional customer service. No prior experience is necessary, as we provide comprehensive training to ensure you’re fully equipped to excel in this role.
What you will be doing: As a chat support agent, you’ll play a crucial role in interacting with customers through live chat, addressing their inquiries, guiding them through shipping processes, and resolving any issues they may encounter. Your goal will be to ensure a seamless and positive experience for every customer.
Skills/background needed: This role is suited for motivated individuals eager to dive into the world of customer support. Full training is provided, enabling you to develop the necessary skills to succeed without the need for previous paid social media work experience.
Your Responsibilities:
- Promptly and professionally respond to customer inquiries via live chat, ensuring their satisfaction with our services.
- Provide accurate information regarding shipping rates, policies, and procedures.
- Utilize internal platforms and resources to deliver effective customer service.
- Follow established protocols and guidelines to maintain high-performance standards and uphold DHL’s reputation for excellence.
Rate: $35 per hour
Requirements:
- Access to a laptop, phone, or tablet with a reliable internet connection.
- Basic English writing skills are essential for clear communication.
- Strong interpersonal abilities to engage and assist customers effectively.
- No prior experience required; a willingness to learn and participate in training sessions is key.
Location: This position is entirely remote, offering the flexibility to work from anywhere. While candidates in the United States are preferred, we are open to applications from dedicated individuals ready to start immediately, regardless of their location.