Embark on an exciting journey with JetBlue’s customer service team, where your role as a frontline representative will make a significant impact on customer experiences. This position offers the unique opportunity to work remotely, delivering exceptional service and support through various communication channels including email and chat.
Skills/background needed: This role is perfect for individuals who are new to the customer service industry. No prior experience is required, as comprehensive training is provided to prepare you for success in this role.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries via chat, email, and phone, ensuring passenger satisfaction.
- Address and resolve any issues or concerns passengers may have, providing solutions that meet their needs.
- Utilize internal platforms and resources to offer accurate and effective assistance.
- Follow JetBlue’s established protocols and guidelines to maintain high standards of customer service.
Rate: $35 per hour.
Requirements:
- Excellent communication skills, with the ability to convey information clearly and effectively in written and verbal form.
- Strong problem-solving abilities, with a customer-centric mindset.
- Ability to work independently in a remote environment.
- Access to a reliable internet connection and a suitable workspace for remote work.
Location: This is a fully remote position, ideal for candidates across the United States, though we’re open to applications from around the globe.