We are actively seeking a motivated individual eager to dive into the world of remote customer support, a global leader in e-commerce. This is your chance to become a pivotal part of our customer service team, engaging with customers through various digital platforms from the comfort of your home.
What you will be doing: You’ll be serving as a key player in our customer support framework, handling live chat interactions on brands’s websites and social media accounts.
Skills/background needed: This role is ideal for entry-level candidates seeking to enter the remote work sector. We provide comprehensive training, so no prior experience in social media or customer service is necessary.
Your Responsibilities:
- Promptly and professionally respond to customer inquiries via social media channels and live chat.
- Resolve customer questions, offer support, and manage product reviews to ensure satisfaction.
- Leverage internal platforms and resources to deliver outstanding customer service.
- Adhere to established protocols and guidelines, upholding our standard for high performance.
Rate: $35 per hour
Requirements:
- You must have a reliable internet connection and basic computer skills.
- Strong communication skills and the ability to work independently are essential.
- Candidates must be 18 years or older and possess at least basic English writing skills.
Location: This is a fully remote position, ideal for candidates across the United States, though we’re open to applications from around the globe.