Join our team as a Product Support Representative and become an essential link between our products and our customers. Your role goes beyond traditional support; you are tasked with providing comprehensive product knowledge, troubleshooting, and guidance to ensure customers fully utilize and enjoy our offerings.
Through chat and digital communication channels, you will handle queries, gather feedback, and work closely with our product development teams to inform future enhancements. This role requires a keen understanding of customer needs, a passion for technology, and the ability to convey complex information in an accessible and engaging manner.
What you will be doing: As a social media chat agent you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.
Skills/background needed: These are entry-level social media jobs, so full training is provided, and you do not need to have done any paid social media work before.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries on social media channels
- Resolve consumer questions, provide support, and address product reviews
- Utilize internal platforms and resources for effective customer service
- Follow established protocols and guidelines
- Maintain high-performance standards
Rate: $35 per hour
Requirements: You need to have access to a laptop, phone, or tablet and have a reliable internet connection. You also need to have at least basic English writing skills.
Location: Remote work online (United States preferred).
Social Media Chat Agents are in huge demand worldwide right now. If you can start right away please apply below.