Embark on an exciting career journey as a Social Media Support Specialist, joining our team in a vibrant Remote role based out of NYC. This unique opportunity allows you to leverage your passion for social media and customer service from the comfort of your own home.
As a pivotal part of our team, you’ll engage with customers across various social media platforms, providing top-notch assistance, resolving inquiries, and contributing to a positive online presence for our brand.
What you will be doing: In this role, you’ll interact with customers via social media channels, offering timely support, answering questions, and addressing concerns with the goal of enhancing customer satisfaction and loyalty.
Skills/background needed: Ideal candidates will have a strong foundation in social media platforms, excellent communication skills, and a passion for delivering exceptional customer service. While this position is entry-level, comprehensive training will be provided to equip you with the tools needed for success.
Your Responsibilities:
- Provide prompt and professional responses to customer inquiries on social media channels, ensuring a positive brand experience.
- Resolve customer issues, offering solutions that meet their needs while upholding the company’s standards.
- Utilize internal platforms and resources to deliver effective customer service.
- Maintain up-to-date knowledge of social media trends and best practices to continuously improve customer interactions.
- Collaborate with the team to develop strategies that enhance customer engagement and satisfaction.
Rate: $35 per hour
Requirements:
- Proficiency in using major social media platforms and tools.
- Excellent written and verbal communication skills.
- A proactive approach to problem-solving and customer service.
- Ability to work independently in a remote setting, with access to a reliable internet connection.
- Basic English writing skills are essential for effective communication.
Location: This position is fully remote, tailored for candidates based in or around NYC. However, we are open to applicants ready to make an immediate impact, regardless of their location within the United States.
As a Social Media Support Specialist, you’ll have the chance to grow professionally while working in a supportive and dynamic remote environment.