UPS Entry Level Chat Support – Remote / No Experience

Kickstart your career as a UPS Chat Support Specialist, working remotely for a dynamic and supportive team. This role is a remarkable opportunity for individuals looking to enter the world of customer support, with no prior experience required. From the comfort of your own home, you’ll play a key role in ensuring customer satisfaction by addressing inquiries and providing support through live chat.

What you will be doing: As a chat support agent, you’ll engage with customers via live chat on our website, addressing their inquiries about services, tracking packages, and providing solutions to ensure a seamless service experience. Your goal will be to ensure each customer interaction is positive and productive, contributing to the overall satisfaction of our clients.

Skills/background needed: This position is designed for those eager to dive into customer support. Comprehensive training is provided, equipping you with the necessary skills to excel in this role without the need for previous experience in social media or chat support work.

Your Responsibilities:

  • Promptly and professionally respond to customer inquiries via live chat, ensuring a high level of satisfaction.
  • Provide accurate information and support on products and services, resolving issues in a timely manner.
  • Utilize internal platforms and resources to deliver effective and efficient customer service.
  • Follow established protocols and guidelines to maintain high-performance standards.

Rate: $35 per hour

Requirements:

  • Access to a laptop, phone, or tablet with a reliable internet connection.
  • Basic English writing skills for clear and effective communication.
  • Strong interpersonal skills and a customer-centric approach.
  • Ability to work independently in a remote environment.

Location: Fully remote, this position offers the flexibility to work from anywhere. While there’s a preference for candidates in the United States, applications are welcomed from dedicated individuals ready to start immediately, regardless of their location.

This Entry Level Chat Support Specialist role is an excellent gateway into the customer service industry, allowing you to make a meaningful impact while enjoying the benefits of remote work. If you’re ready to start your journey in customer support and join a team committed to excellence, apply today.