Jumpstart your career as a Verizon Chat Support Assistant, where no prior experience is required. This role offers the fantastic opportunity to provide exceptional customer service and support, all while working from the comfort of your own home. As a frontline representative for one of the leading telecommunications companies, you’ll play a crucial role in ensuring customer satisfaction through various digital communication channels.
What you will be doing: As a Customer Support Chat Agent, you’ll be tasked with engaging customers through live chat on our website and social media platforms. This role involves addressing customer inquiries, providing information on products and services, troubleshooting issues, and fostering positive customer relationships.
Your Responsibilities:
- Offer timely and professional customer support via chat, addressing inquiries and resolving issues to ensure customer satisfaction.
- Provide accurate product and service information, assisting customers in making informed decisions.
- Collaborate with team members and utilize internal resources to deliver consistent and high-quality service.
Rate: $35 per hour.
Requirements:
- Strong communication skills, with proficiency in written English to effectively interact with customers.
- A problem-solving mindset, capable of addressing customer issues with patience and empathy.
- The ability to work independently in a remote setting, with a reliable internet connection and a distraction-free workspace.
- No prior experience necessary; a willingness to learn and grow within the role is key.
Location: This is a fully remote position, ideal for candidates across the United States, though we’re open to applications from around the globe.